Smart Healthcare – The Workflow Delivery of Telemedicine

The use of Telehealth varies depending on the nature of the healthcare services the patient requires. However, the fundamental concept of Telehealth remains the same. It renders customisable technology solutions (ICT) to different medical providers as a medium to reach out to the patient regardless of the distance [1].

The methods incorporating the Smart Healthcare concept to communicate to the patients are very much dependent on the nature of the medical work. It can present as pre-recorded audio or video, real-time exchange of information between the patient and medical provider, the purpose of consultation, and nature of the relationship between different parties involved such as the patient and medical practitioner or caregiver and medical practitioner [2].

The Smart Healthcare concept is implemented uniquely for the different medical service providers.


Teledentistry extends dental care, advice, or treatment via technology, promotes seamless clinician-patient interactions remotely. Disrupting the traditional concept with technology has brought forth greater accessibility and convenience for the patient and doctor. It means the patient can receive general dental consultation anywhere via video conferencing. The workflow process of Teledentistry requires the patient to upload intraoral photos via smartphone and upload them on the clinic app or email the provider.

After which, AI technology provides an evaluation of these intraoral photos to provide a detailed assessment of the patient’s health. A dental professional provides personalised treatment or recommendation [3]. It is not suitable for dental emergencies which require immediate assistance by a dental professional or hospital emergency department [4].


Teleradiology supports medical professionals with the ability to conduct interpretation of medical images, providing recommendations of relevant examination or treatments to medical organisations, albeit from afar. The workflow process of teleradiology requires transmission of the patient’s scan images to a location where a radiologist is available [5], rendering expertise to medical organisations that are short of radiology experts. In times of emergency where there is a lack of radiology professionals for the patients, the medical organisation can leverage Teleradiology for timely decisions of the patient’s treatment plan.

Health care providers globally continue to be challenged amid the pandemic that requires them to pivot, adapt and innovate to meet the changing demands in their immediate environment. More so than ever, customers are expecting health care to be much accessible and available today. Therefore, virtual care, remote patient monitoring and digital diagnostics are necessary to ensure the purpose of the service offerings and delivery channels strategically implemented for the best patient and clinician experience.

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What our users say

Configurable System

"We have tried a couple of systems, and none could really allow us to configure certain settings to each individual preferences of our practitioners. With SGiMED Hummingbird E-Clinic, our practitioners could easily create their own note templates, or simply share it with one another to better share our medical knowledge internally within our medical group."

Dr Lim Yeeu Kuang

Managing Director, Trinity Medical Clinic Group

Continuous Improvement

"SGiMED Hummingbird is constantly evolving and improving their system, which allows us as their customers to continue to enjoy up-to-date features that can ensure our clinic keep up to date in terms of medical technological needs."

Jolin Lim

Clinic Manager, Novena Cancer Centre

Good Customer Support Team

"The team at SGiMED is responsive in assisting us whenever we have issues, and their prompt response to resolve difficult problems that I have encountered."

Dr Lee Shirley

Director, Lee Family Clinic

Increase Efficiency/Productivity

"After rolling out Hummingbird E-Clinic system for our clinics, we noticed a huge increase in efficiency, making our group workflow's much more efficient and we can streamline our workflow for our staff better."

Kelly Tan

Clinic Manager, Rophi Clinic

User-Friendly & Intuitive System

"SGiMED Hummingbird is user-friendly and very intuitive. As compared to typical systems you can find out there, it was definitely a huge upgrade for my clinic's practice. And another very important plus point is their after-sales technical support, which is excellent."

Dr Amir Adhha

Director, Ar-Raudhah Medical Clinic & Surgery Pte Ltd

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