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NEXT-GEN VIRTUAL CARE – The Acceleration of Virtual Healthcare Innovation and Why it matters

NEXT-GEN VIRTUAL CARE – The Acceleration of Virtual Healthcare Innovation and Why it matters

Digitalizing the doctor-patient relationship is vital now than before. With the up-and-coming leading technologies in AI Telehealth, Teleconsultation, Telemedicine Systems, and App integration, the acceleration of virtual healthcare innovation is gaining traction in India, China, and now, leaving digital footprints in Singapore [1].

As the world is increasingly digital, more than 6 in 10 people now have access to the internet. With a total of more than 4.7 million global internet users recorded at the start of April 2021[2], Healthcare was slow to jump on the technology bandwagon despite the booming usage of internet users worldwide. Traditionally accepted as a brick-and-mortar concept, patients were only given the option to either schedule an appointment by phone or walk-in to receive treatment from doctors physically.

Furthermore, receptionists are tasked with piles of documents to complete for filing as part of daily tasks.

The idea of marrying conventional concepts like healthcare with the cutting-edge application of AI in healthcare can sound pretty mind-boggling to many. However, the Covid19 pandemic has proven otherwise.

At the onset of the Covid19 global pandemic, healthcare took a turn and pivoted digitally. Healthtech is now one of the mainstream services offering worldwide.

Where does Singapore stand amidst the rising adoption of HealthTech solutions in Asia? The digital healthcare adoption rate stands at 23% among Millennials, 18% among Gen Z, and 17% among Gen X [3].

What about the aging population in Singapore? Infocomm Media Development Authority (IMDA) has reported seniors aged 50 and above are seen as part of the increasing Internet Users by age group, with a growth of 20% from 2016 to 2018 among those aged 50 to 59, and 26% more among those aged 60 and above [4].

That said, the demand for Digital health is driven by digital convenience as their main source of motivation [5].

From novelty to necessity, what exactly is making Telehealth the best healthcare system among consumers and doctors, as opposed to the conventional healthcare system?

Digital convenience in healthcare is a staple in the rising digital lifestyle of consumers [6].

Digital convenience enables consumers to easily access your brand and makes the process seamless and effortless. In the healthcare space, this includes reducing waiting time through quick access to appointment schedules online, the ability to check doctors’ availabilities, and having reminder emails sent in advance of the actual appointment.

But, what’s in it for healthcare service providers? Extending brand presence online enables your brand to engage your consumers or potential leads 24/7.

Your business never sleeps.

Having an online presence means that businesses are not restricted by the physical opening hours. For instance, by allowing consumers to schedule appointments online, staff requires shorter time managing administrative matters. This enhances business productivity.

With Clinic Management Software (CMS), healthcare service providers can gather and track data and subsequently make an informed decision in forecasting, budgeting, scheduling, reporting, etc. Business owners are empowered to understand their consumers’ behaviors and formulate strategies accordingly.

In the next upcoming article, The Future of Patient Journey, we will touch more about the different aspects of Clinic Management Systems designed for healthcare providers, to building and maintaining a strong doctor-patient relationship.

If you are keen to find out how you can cope better in the clinic, feel free to reach out to us by clicking here!


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