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Smart Healthcare – The Workflow Delivery of Telemedicine

Smart Healthcare – The Workflow Delivery of Telemedicine

The use of Telehealth varies depending on the nature of the healthcare services the patient requires. However, the fundamental concept of Telehealth remains the same. It renders customisable technology solutions (ICT) to different medical providers as a medium to reach out to the patient regardless of the distance [1].

The methods incorporating the Smart Healthcare concept to communicate to the patients are very much dependent on the nature of the medical work. It can present as pre-recorded audio or video, real-time exchange of information between the patient and medical provider, the purpose of consultation, and nature of the relationship between different parties involved such as the patient and medical practitioner or caregiver and medical practitioner [2].

The Smart Healthcare concept is implemented uniquely for the different medical service providers.


Teledentistry extends dental care, advice, or treatment via technology, promotes seamless clinician-patient interactions remotely. Disrupting the traditional concept with technology has brought forth greater accessibility and convenience for the patient and doctor. It means the patient can receive general dental consultation anywhere via video conferencing. The workflow process of Teledentistry requires the patient to upload intraoral photos via smartphone and upload them on the clinic app or email the provider.

After which, AI technology provides an evaluation of these intraoral photos to provide a detailed assessment of the patient’s health. A dental professional provides personalised treatment or recommendation [3]. It is not suitable for dental emergencies which require immediate assistance by a dental professional or hospital emergency department [4].


Teleradiology supports medical professionals with the ability to conduct interpretation of medical images, providing recommendations of relevant examination or treatments to medical organisations, albeit from afar. The workflow process of teleradiology requires transmission of the patient’s scan images to a location where a radiologist is available [5]rendering expertise to medical organisations that are short of radiology experts. In times of emergency where there is a lack of radiology professionals for the patients, the medical organisation can leverage Teleradiology for timely decisions of the patient’s treatment plan.

Health care providers globally continue to be challenged amid the pandemic that requires them to pivot, adapt and innovate to meet the changing demands in their immediate environment. More so than ever, customers are expecting health care to be much accessible and available today. Therefore, virtual care, remote patient monitoring and digital diagnostics are necessary to ensure the purpose of the service offerings and delivery channels strategically implemented for the best patient and clinician experience.

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